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How do I change the paper?

There is a document in the wall rack by the doorway to the printer area detailing the required steps.  Basically, you push the top, right button on the printer control panel to unload the paper, unlock the spindle, roll it out, take off the spindle ends, rubber-band the old roll, put the spindle ends onto the new roll, roll it into and lock the holder, feed the new paper in, press that upper right button again, and then the pause button.  Finally, you need to make sure the paper type and length settings are right, and that you have the right ink selected for the paper just loaded (photo black for photo paper, matte black for matte paper).  You might need to trim the end of the paper, if there is writing, dirt or a rip in the paper.  The printer is supposed to recognized it’s own paper information/barcode, and should cut that off before beginning a print job, but sometimes doesn’t.  If you're loading a brand new roll, you'll need to put the roll length into the system.  (If that's in the midst of a bunch of print jobs, it may not let you put in the roll length remaining - in that case, please try to put in your best estimate of that length (82" minus what's printed) once the queued print jobs have completed.)

Why does the printer say “black ink mismatch?”

The printer uses two types of black ink, one for photo paper and the other for matte paper. When you change the paper type you will also need to change the ink type accordingly. You can do this by pushing the button labeled “Black” on the printer control panel.

How do I replace an ink cartridge?

We have new cartridges in the black cabinet in the back room.  You first need to get the replacement ink from the black cabinet, then open the left or right ink cartridge door by pressing the button to the lower left of the arrow controls, then selecting the correct side (note where the ink is out in the display first.  If you're unsure, open both doors and match the replacement ink to the one you need to remove.  Push the old ink cartridge in slightly to release it and then pull it out.  Shake the new cartridge, then slide it into the slot from which you removed the old one.  Throw out the old ink cartridge.

What about the Waste Cartridge?

There are two waste cartridges which this printer uses to capture ink during cleaning cycles.  For some reason, only the cartridge on the right side is ever used, but the printer does register the status of the cartridges on both sides.  It will work just fine with the left side cartridge full, so long as the right side has room.  If needed, and we don't have a replacement available, swap the right and left cartridges to allow the printer to keep working.

What can I print on the large format printer?

You may print a single copy of something for academic use, that means no wall hangings, personal posters, posters for social events etc.  See Mike or Jeremy if you have questions.

Can I pay you to print out a poster, or can you charge my department for printer use? How much?

There is no charge for printing in the Media Center, however there are conditions for using either of our printers. Is the project you wish to print for academic use? If so, we’re happy to help. Multiple copies are not allowed in the Media Center.  If you need copies of a color print that are 11"x17” (Tabloid) or smaller, then you’ll need to take the job to Office Services, or to an outside print shop for larger stuff.  For either solution, you’ll need to pay for all of the cost of the printing.

How do I print from Photoshop? Illustrator? Power Point?

Please refer to the instruction sheets in the wall rack.

Do you have a paper cutter?

Yes, it’s usually stored against the left wall of the main room. Note that the blade for the big cutter must be on the outside of the metal edge... there is no "channel"  - if you find it positioned between the cutting edge and the black surface, using it like that will damage the cutting mechanism.  Please let one of our staff know so we can fix it.

The big Epson printer has it’s own cutter for the sheets it prints.  It can be manually operated to trim problem edges from a roll of paper, if it was ripped or dirty prior to installation.