Troubleshooting Your Digital Sign: Difference between revisions
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* Unplug the media player’s '''power cord''' for 30 seconds, plug it back in, and wait a few minutes. Watch both the TV and Dashboard for updates or errors. | * Unplug the media player’s '''power cord''' for 30 seconds, plug it back in, and wait a few minutes. Watch both the TV and Dashboard for updates or errors. | ||
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Latest revision as of 18:29, 21 May 2026
Troubleshooting Your Digital Sign
Having issues with your sign?
Try these quick steps before calling Reach Support at 1-833-34REACH (or open a ticket through the Reach support portal — but calling is often faster).
Tip: If you see an error message, take a photo of the TV screen or a screenshot of the Reach Dashboard. This helps the support team diagnose the issue.
TV Checklist
- Is the TV powered on?
- Is the correct HDMI input selected?
- Try turning the TV off and on again. Does an error message appear? (Take a photo or write it down.)
If the sign turns on but shuts off again later, try:
- Turn off power-saving settings.
- Check the TV’s time and time zone settings.
- Make sure the TV isn’t trying to connect to Wi-Fi or the internet.
Media Player Checklist
- Are the power and Ethernet cables securely plugged in?
- Is the green status light on?
Reach Dashboard
If the media player shows as “Offline”:
- Unplug the media player’s power cord for 30 seconds, plug it back in, and wait a few minutes to see if it reconnects.
If it shows as “Online”:
- Click the Refresh button. If that doesn’t work, try the Reboot button.
- Watch the TV for any messages as it restarts, and take a photo if something pops up.
If the Refresh and Reboot buttons are greyed out:
- Unplug the media player’s power cord for 30 seconds, plug it back in, and wait a few minutes. Watch both the TV and Dashboard for updates or errors.