Come to campus before your scheduled return

The best way to ensure you are ready to work when you return is to come early and check all of your devices and connections. This is especially important if your office changed locations during the time you were working remotely. Make sure your office is still set up the way you prefer and that you have everything you need. Check all of the cords and physical connections for your devices. Make sure everything is securely plugged in - and remember to check your power strips as well!

Doing this will ensure that if you need anything adjusted or fixed, there will be time to do so before you need to start working out of your office.

Turn on or restart your computer

If your computer has been off, or has been on and needs a restart, go ahead and do that first thing. Be patient! It may take some extra time for your computer to restart or turn on. You can grab a cup of coffee while you wait for your computer to get going.

Run updates

Once your computer is on, make sure you perform all available system updates. These are important to keep your computer running smoothly and securely. Mac and Windows will generally apply updates automatically as needed. You may also be prompted when updates are available.  To manually apply updates, follow the instructions below.


  1. Click on "Start"
  2. Click "Settings"
  3. Choose "Update & Security"
  4. Click "Check for Updates"

Mac:  ITS currently supports macOS Catalina and macOS Big.

  1. Click on the "Apple Menu"
  2. Select "System Preferences"
  3. Click "Software Update" 

This will list all of the available updates, and give you the option to start the updating process. This may take a while and may require multiple restarts, so you can enjoy your coffee while you wait.

Reconnecting to eduroam

If you're having trouble connecting to eduroam, you may need to remove the eduroam profile from your devices and reconnect anew. Below are the directions on how to remove eduroam from your various devices, as well as how to reconnect again.

Note: Before returning, we recommend removing older eduroam profiles. This will ensure easier reconnection and prevent any "Account Locking" issues.

Remove eduroam


  1. Click the Wi-Fi button from the bottom-right corner of the taskbar. This opens the list of networks available in your area.
  2. Right-click on the name of the network that you want to remove.
  3. Choose the "Forget" option.


It is often necessary to remove the eduroam wireless network profile in order to reconfigure it with a new password. 

  1. Select Apple Menu, then choose "System Preferences…"
  2. Select "Profiles"
  3. Click the eduroam Wireless Network to select, then click the minus ( - ) sign near the bottom right to remove.

You can now reconnect and reconfigure your machine to the eduroam wireless network.


  1. Open "Settings"
  2. Tap "Wi-Fi"
  3. Tap on Eduroam to select it, and tap "Forget The Network


  1. Open "Settings"
  2. Tap "Connections"
  3. Tap "Wi-Fi"
  4. Find Edurom and tap to select, then tap the gear icon to the right.
  5. Scroll to the bottom and tap “Forget

Connect to eduroam

Windows, Mac, and iOS devices

  1. Connect to the eduroam Wi-Fi network
  2. For username, enter your full email address (e.g.
  3. Enter your home institution password
  4. For Android devices and Chromebooks: follow these configuration instructions
  5. Accept the security certificate if prompted, and follow any instructions to launch the registration webpage (see Register your Computer below)
    1. You can review the certificate and verify that it is the correct one by comparing with this SHA1 fingerprint:  3e:60:aa:66:f8:8e:47:56:0b:f2:17:c1:fd:a6:83:10:cd:fb:11:70 or SHA256 fingerprint:  

      26:85:E9:17:51:13:D5:1F:91:9F:FD:E6:EE:7F:EE:5E:C5:7D:22:8C:3C:50:68:E1:81:AB:C7:4E:A9:00:62:B1   (as of June 2023)

Additional devices

Check out our wireless connection page for instructions on how to connect your various mobile devices to eduroam.

Refresh your browsers

If your browsers are behind in their updates you may see slow loading times and have plugins and extensions that don't work properly. The directions below will help you check for updates on the most commonly used browsers.

  1. Click on the menu (3 vertical dots or 3 horizontal bars) in the upper right corner
  2. Go to "Help"
  3. Click on "About"

The About page for your browser will tell you what version you currently have, among other things. If there is an updated version of your browser available, this page will have an update button you can click to start the process. This process will restart your browser.

Reset your Cisco phone

Resetting your Cisco phone is a quick and easy way to solve many issues, such as missing Transfer or Hold options, phantom voicemail indicator (voicemail light is on, but there aren't any messages), static, or inability to reach voicemail server when pressing the voicemail button:

To reset a Cisco 8841/8851 (5-button desktop phone) to Factory Defaults, follow the instructions below:

  1. Press the Gear icon
  2. Go to Admin Settings
  3. Go to Reset (option 4)
  4. Go to All Settings (option 2)
  5. Press Reset button (This action resets all settings to factory defaults.)

After that, your phone will reboot and get a new configuration file.  It may take a few minutes to complete the process.

If you need to make additional changes to your phone or need help accessing other options, you can check out our campus phone and voicemail page.

Connecting to printers

You may need to reconnect your devices to the department printers. See our printing instructions for Faculty and Staff to find your printer and view the specific instructions on how to connect to it.

How to power cycle a printer

If your networked printer has stopped working or has an error, try power cycling it to clear the residual memory.

First, check if the printer's ethernet cable is plugged into the wall jack, and securely plugged in at both ends. After that, power cycle the printer by following the directions below:

  1. Delete all jobs stuck in the print queue (the queue should be empty)
  2. Turn printer off
  3. Unplug the power cord from the electrical outlet
  4. Wait 30-45 seconds
  5. Plug the power cord back into the electrical outlet
  6. Turn printer on
  7. Wait while it finishes booting up
  8. Try printing again

If that doesn't fix the issue, or you're not able to clear the print queue, contact the Help Desk.

  • No labels