Help Desk Hours

No walk-in support

Sunday: 3:00pm - 10:00pm
Monday - Thursday: 9:00am - 10:00pm
Friday: 9:00am - 4:00pm

We are currently serving the community remotely. Please visit the ITS Service Portal (support.swarthmore.edu) to enter a ticket, place a service request, and find answers to many questions.

If calling the Help Desk, please leave a message. Your voicemail will create a ticket. When leaving messages, please spell out your username, provide a phone number, and leave an alternate email address if you are unable to access your Swarthmore email.

Contact the Help Desk

ITS Support Portal: support.swarthmore.edu
Email: support@swarthmore.edu
Phone: x4357 (on-campus phones) or 610-328-8513 (off-campus or cell phone)

Accessing Swarthmore Remotely

Check your Duo devices
- Have at least one device registered with Duo that you can access from off-campus
- We strongly recommend adding your smartphone, or an app-enabled mobile device, with the Duo app
- Check any hardware tokens you may have for Duo authentication and ensure they are working properly
Install the Swarthmore Virtual Private Network (VPN) on any devices you wish to use off-campus
- Verify that you can login to the Swarthmore VPN and that the VPN application is up-to-date
Upload files to Google Drive and review Google Drive File Sharing for collaborating on documents and projects
Make sure you can connect to the Internet. Check out our tips for better WiFi for more information.