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Help Desk Hours

No walk-in support

Sunday: 3:00pm - 10:00pm
Monday - Thursday: 9:00am - 10:00pm
Friday: 9:00am - 4:00pm

We are currently serving the community remotely. Please visit the ITS Service Portal (support.swarthmore.edu) to enter a ticket, place a service request, and find answers to many questions.

If calling the Help Desk, please leave a message. Your voicemail will create a ticket. When leaving messages, please spell out your username, provide a phone number, and leave an alternate email address if you are unable to access your Swarthmore email.

Contact the Help Desk

Accessing Swarthmore Remotely

  • Check your Duo devices
    • Have at least one device registered with Duo that you can access from off-campus
    • We strongly recommend adding your smartphone, or an app-enabled mobile device, with the Duo app
    • Check any hardware tokens you may have for Duo authentication and ensure they are working properly
  • Install the Swarthmore Virtual Private Network (VPN) on any devices you wish to use off-campus
    • Verify that you can login to the Swarthmore VPN and that the VPN application is up-to-date
  • Upload files to Google Drive and review Google Drive File Sharing for collaborating on documents and projects
  • Make sure you can connect to the Internet. Check out our tips for better WiFi for more information.



Other Resources

ITS Training Events - including Zoom video conferencing, teaching remotely with Moodle, and one-on-one faculty consultations.

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