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Please check this page regularly, as it will be updated as more resources become available.

Swarthmore Coronavirus Disease 2019 (COVID-19) Information

Help Desk Hours

No walk-in support

Sun: 3 PM - 10 PM
M-Th: 9 AM - 10 PM
Fri: 9 AM - 4 PM

  • We are currently serving our community remotely. Please visit the ITS Service Portal ( to enter a ticket, place a service request, and find answers to many questions.
  • If calling the Help Desk, please leave a message. Your voicemail will create a ticket. When leaving messages: please spell out your username, provide a phone number, and leave an alternate email address if you are unable to access your Swat email.

Contact the Help Desk

Preparing to Access Swarthmore Remotely

  • Check your Duo devices
    • Have at least one device registered with Duo that you can access from off-campus
    • We strongly recommend adding your smartphone, or an app-enabled mobile device, with the Duo app
    • Check any hardware tokens you may have for Duo authentication and ensure they are working properly
  • Install the Swarthmore Virtual Private Network (VPN) on any devices you wish to use off-campus
    • Verify that you can login to the Swarthmore VPN and that the VPN application is up-to-date
  • Back up your browser's bookmarks or save any specific and important URLs you may need
  • Upload files into Google Drive and review Google Drive File Sharing for collaborating on documents and projects while off-campus
  • Make sure you can connect to the internet. Check out our tips for better WiFi for more information.

Other Resources

ITS Training Events - including Zoom video conferencing, teaching remotely with Moodle, and one-on-one faculty consultations.

EDUCAUSE Resources - Curated by EDUCAUSE, includes resources for teaching, learning, access, labs, and best practices.

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