Help Desk Hours

The ITS Help Desk, located in Beardsley 110 [campus map] will operate by appointment and will endeavor to resolve requests virtually as a first option.

Please visit the ITS Service Portal ( to enter tickets for support, schedule appointments, submit request services, get important announcements, and find quick solutions to common support questions. 24/7/365.

Note: During the semester, support is available during the times listed below (hours and operations are adjusted during breaks):

Remote Support Hours (phone, portal, zoom) 

Note: If calling the Help Desk, please leave a message. Your voicemail will create a ticket. When leaving messages, please spell out your username, provide a phone number, and leave an alternate email address if you are unable to access your Swarthmore email.

  • Monday-Thursday 8am-10pm (see Extended Support Hours)
  • Friday 8am-8pm (see Extended Support Hours)
  • Sunday (see Extended Support Hours)

In-Person Hours by Appointment (masks required)

Beardsley 110 (Help Desk) To schedule in-person support or computer drop-off, go to Google Appointment Calendar Log In

  • Monday-Thursday 9am-2:30pm
  • Friday 9am-12:30pm

Extended Support Hours: McCabe Library (ITSA Help Desk) - when classes are in session

In-Person and Remote Support Available (extended support hours are only available during the academic year, when classes are in session):

  • Sunday-Thursday 4pm-10pm
  • Friday 4pm-8pm

Contact the Help Desk

Accessing Swarthmore Remotely

  • Check your Duo devices
    • Have at least one device registered with Duo that you can access from off-campus
    • We strongly recommend adding your smartphone, or an app-enabled mobile device, with the Duo app
    • Check any hardware tokens you may have for Duo authentication and ensure they are working properly
  • Install the Swarthmore Virtual Private Network (VPN) on any devices you wish to use off-campus
    • Verify that you can login to the Swarthmore VPN and that the VPN application is up-to-date
  • Upload files to Google Drive and review Google Drive File Sharing for collaborating on documents and projects
  • Make sure you can connect to the Internet. Check out our tips for better WiFi for more information.

Other Resources

ITS Training Events - including Zoom video conferencing, teaching remotely with Moodle, and one-on-one faculty consultations.

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