Updates
Please check this page regularly, as it will be updated as more resources become available.
Help Desk Hours
M-F: 8:30 AM to 4:30 PM - No walk-in support
- We are currently serving our community remotely. We will be answering calls and emails to the Help Desk during our normal hours.
- When leaving messages: please spell out your username, provide a phone number, and leave an alternate email address if you are unable to access your Swat email.
Contact the Help Desk
- Email support@swarthmore.edu
- Visit our ITS Support Portal at support.swarthmore.edu
- Call us at x4357 (HELP) or 610-328-8513
Preparing to Access Swarthmore Remotely
- Check your Duo devices
- Have at least one device registered with Duo that you can access from off-campus
- We strongly recommend adding your smartphone, or an app-enabled mobile device, with the Duo app
- Check any hardware tokens you may have for Duo authentication and ensure they are working properly
- Install the Swarthmore Virtual Private Network (VPN) on any devices you wish to use off-campus
- Verify that you can login to the Swarthmore VPN and that the VPN application is up-to-date
- Back up your browser's bookmarks or save any specific and important URLs you may need
- Upload files into Google Drive and review Google Drive File Sharing for collaborating on documents and projects while off-campus
- Make sure you can connect to the internet. Check out our tips for better WiFi for more information.
For Faculty
Resources for Teaching Remotely
Best Practices for Teaching Remotely
Online Teaching Resources from Other Schools
Zoom Video Conferencing - All faculty have been upgraded to Zoom Licensed (Pro)
Forwarding Calls from Your Office Phone
Downloading File Backups from Code42 (CrashPlan)
Working Safely Online Remotely
LinkedIn Learning Remote Resources for Faculty
Google Meet Video Conferencing - Alternative video conferencing tool
For Staff
Zoom Video Conferencing - Zoom Licensed (Pro) is available for all staff. If you need to be upgraded contact support@swarthmore.edu
Working Safely Online Remotely
Forwarding Calls from Your Office Phone
Downloading File Backups from Code42 (CrashPlan)
LinkedIn Learning Remote Resources for Staff
Resources for Working Remotely (Particularly Admin Staff) - gdoc
Google Meet Video Conferencing - Alternative video conferencing tool
Other Resources
ITS Training Events - including Zoom video conferencing, teaching remotely with Moodle, and one-on-one faculty consultations.
EDUCAUSE Resources - Curated by EDUCAUSE, includes resources for teaching, learning, access, labs, and best practices.