A Step-by-Step Guide to Registering Your Devices With Duo

Duo Two-Factor Authentication requires that you have a physical device registered to your account to complete your login process. ITS highly recommends that you have at least two devices registered to your account, but you can have as many as you feel you need. To follow these steps you should be on a computer and have your desired two-factor device with you.


Apple ID Note

If registering an iOS device, please be sure you know your Apple ID password before you start the process to register it. You may need it to confirm the download of the Duo Mobile app.

Registering Your First Device

You will be able to make selections based on the kinds of devices you may have available. When you self-enroll with Duo or are automatically enrolled by an administrator you will be sent an email by Duo Security. If you were already logged into your email at the time of enrollment you will be able to access and open this email, which will provide you with a link to the device registration page. If you were not already logged into your email or any other Swarthmore account, you will be brought to the device registration page automatically the next time you log in to a Swarthmore service using your username and password.


This is the start screen. Once you click the “Start setup” button you MUST complete the registration of at least one device. Duo will ask you for an authentication method the next time you log in to your account, so if you do not finish registering a device you will need to contact the Help Desk to assist you in accessing your account.

Step 1: Choose a Device

 

The next step is to choose what type of device you want to register. Below are the current types of devices that can be used for two-factor authentication. Select the option you want to enroll and click “Continue”.


Touch ID Note

Touch ID will only be an available option if you are on a Mac device with the compatible Touch ID technology.

Step 2: Mobile Phone

Apple ID Note

If registering an iOS device, please be sure you know your Apple ID password before you start the process to register it. You may need it to confirm the download of the Duo Mobile app.

Mobile phones are the recommended way of authenticating with Duo to access your account, as they offer the most options. Below are the rest of the setup steps for if you are registering a mobile phone.

  1. Set the country the phone number is issued from. The default is the United States.
  2. Enter your 10-digit phone number.
  3. Review your number to ensure it is correct and click the checkbox to confirm.
  4. Click “Continue”.
  5. Choose the type of operating system (OS) your phone uses.
    1. If your phone’s OS is not listed, it does not have an OS, or you do not wish to download and pair the Duo app, you can choose “Other (and cell phones)”. Skip to Step 3: Set Defaults and Finish.
  6. Click “Continue”.
  7. You will be prompted to install the Duo Mobile app for your phone. Once installed on your phone click “I have Duo Mobile installed”.
    1. If you do not want to download the app (or cannot), click “Back” and choose “Other (and cell phones)” for your OS and click “Continue”. Skip to Step 3: Set Defaults and Finish.
  8. With your phone: Open the Duo Mobile app tap to add an account or tap on the plus (+) icon. You may get a prompt for permission to send you notifications - tap to allow.
  9. With your phone: Hold your phone up as if you are going to take a photo of the QR code on your computer screen.
    1. You may have to allow the Duo Mobile app to use your phone’s camera to complete this step.
  10. With your phone: Align the QR code in the box on your phone screen and it should register automatically.
  11. Once the app registers the QR code a checkmark will appear over it.
  12. Click “Continue”.

You are now ready to move on to Step 3: Set Defaults and Finish.

Step 2: Tablet

Apple ID Note

If registering an iOS device, please be sure you know your Apple ID password before you start the process to register it. You may need it to confirm the download of the Duo Mobile app.

  1. Choose the operating system for your tablet: iOS and Android are supported.
  2. You will be prompted to install the Duo Mobile app for your phone. Once installed on your phone click “I have Duo Mobile installed”.
  3. With your tablet: Open the Duo Mobile app tap to add an account or tap on the plus (+) icon. You may get a prompt for permission to send you notifications - tap to allow.
  4. With your tablet: Hold your tablet up as if you are going to take a photo of the QR code on your computer screen.
    1. You may have to allow the Duo Mobile app to use your tablet’s camera to complete this step.
  5. With your tablet: Align the QR code in the box on your tablet screen and it should register automatically.
  6. Once the app registers the QR code a checkmark will appear over it.
  7. Click “Continue”.

You are now ready to move on to Step 3: Set Defaults and Finish.

Step 2: Landline

Landlines are great options to have, especially if you are regularly working out of a single office, or even want to add your home line as a backup in case you might need to work from home. Plus, adding a landline is short and sweet.

  1. Set the country the phone number is issued from. The default is the United States.
  2. Enter your 10-digit phone number.
  3. Review your number to ensure it is correct and click the checkbox to confirm.
  4. Click “Continue”.

You are now ready to move on to Step 3: Set Defaults and Finish.

Step 2: Security Key

A security key is a small device designed to be attached to a keychain that plugs into a USB port on a computer. One of the security key brands provided by the college is called Yubikey.

  1. You will see a prompt telling you that a pop-up window will appear to complete the security key registration process. 
    1. If you block pop-ups, you may have to adjust your browser settings.
  2. Click “Continue”.
  3. When the pop-up appears, plug your security key into a USB port you can reach. It is best that the key symbol is facing up or facing you.
  4. When the key symbol starts to flash, tap it. It may take a small moment to register your touch.
    1. Cold hands may affect how quickly your touch is registered, but indicate a warm heart.
  5. Once it registers, the pop-up will close and you will be brought back to the normal registration screen.

You are now ready to move on to Step 3: Set Defaults and Finish.

Note

If the window flashes and a red bar appears across the bottom of the pop-up window, try to add the device again. If the problem persists, contact the Help Desk and provide any error messages you receive.

Step 2: Touch ID

The option to enroll Touch ID will appear when you have a compatible macOS computer with Touch ID enabled and set up. Currently, the only browser Duo’s Touch ID authentication option works with is Chrome 70 or later.

  1. You will see a prompt that a pop-up window will appear to register your Touch ID.
    1. If you block pop-ups, you may have to adjust your browser settings.
    2. You may also be asked if you want to allow Duo to access information about Touch ID - click Allow.
  2. Click “Continue”.
  3. When prompted by the pop-up window, tap the Touch ID button on your device.
  4. Once it registers, the pop-up will close and you will be brought back to the normal registration screen.

You are now ready to move on to Step 3: Set Defaults and Finish.

Step 3: Set Defaults and Finish

You have finished enrolling a device! Any changes you make to your default settings will be automatically saved.

  • Your first device is automatically listed as your default device. 
  • When I log in:” will be set to "Ask me to choose an authentication method" by default. ITS highly recommends selecting this option.

Now just click "Finish Enrollment" and enjoy your confetti!

Duo does not automatically rotate through your devices if you do not respond to your default device. You have to tell it which device you want to authenticate with, so having it automatically perform an action isn't always convenient.

To change your default settings, rename devices, or add new devices see our instructions for managing Duo devices and settings.

Register Additional Devices

If you have already registered a device, but need to add additional devices, you can access the Duo management settings by following the directions below.

  1. Open an incognito or private browser window and navigate to gmail.swarthmore.edu
  2. Enter your username and password on the Swarthmore login page
  3. You will be redirected to the Duo authentication page - do NOT choose an authentication method
    1. If you have your account currently set to automatically call you or send you a push, you can click "Cancel" in the bottom-right of the authentication window
  4. Instead, choose the "My Settings & Devices" link on the left-hand side of the authentication window 
    1. If you want to quickly add devices, choose "Add a new device".
  5. You will be prompted to choose a method to authenticate - this is to ensure only you can make changes to your Duo account. Choose an already registered device that you have access to.
    1. If you do not have access to any of your registered devices, contact the Help Desk for assistance.
  6. Once you finish that authentication process you will be brought to a list of your current devices

If you clicked the "My Settings & Devices" link - you will need to click the "+Add another device" option located below the list of your current devices to add a new one. If you choose the "Add a new device" option, you will be taken directly to the page to choose a device.

Choose a device to add

Contact the Help Desk

Below is a list of all of the ways you can contact ITS or find information:





  • No labels